This Privacy Policy explains how Fine Stitch processes personal data when you use the website, contact us, request a fitting, or submit a garment for tailoring, remodelling, or upcycling services.
You may have rights to access, correct, delete, or object to certain processing of your personal data, and to request restriction in appropriate cases. Where processing is based on consent, you may withdraw that consent for future processing.
To make a privacy request, use the contact details in this policy and describe the information or action you are requesting. We may need additional details to locate records, verify identity, or determine whether an exception applies.
We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where practical.
If we make material changes, we will update the policy text on the site and may provide an additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We use personal data to respond to inquiries, arrange fittings, assess garments and materials, prepare quotes, manage approvals, carry out remodelling or alteration work, record collection details, process payments, maintain business records, support site security, and meet legal obligations. We may also use limited technical data to operate the website and understand general usage patterns.
We may disclose data to payment processors, communication providers, hosting or technical support services, and other operational partners that assist with appointments, site maintenance, or project administration. These parties are expected to use the data only for the services they provide to us.
We may share personal data with public authorities, courts, or other parties when required to comply with law, respond to lawful requests, enforce our terms, or protect the rights, property, or safety of Fine Stitch, our customers, or others.
Data handling overview
We may process contact details, appointment information, project descriptions, garment and fitting notes, communication records, payment-related records, and technical data such as device and usage information. Where a customer shares images or other materials for assessment, those materials may also be processed as part of the service request.
We collect data from website forms, phone or email communications, fitting appointments, and information provided during project assessment or collection. We may also receive limited technical data automatically when the site is used, and records created during service delivery may be retained as part of the customer file.
Cookies may include strictly necessary cookies for site operation, session cookies for form handling, and limited preference or analytics cookies where enabled. These cookies help maintain security, remember basic settings, and understand general site performance.
You may manage cookies through your browser controls and, where available, any site-level preference tools. Disabling some cookies may affect form submission, session stability, or other basic site functions.
